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kbrick
Joined: 29 Dec 2010
Posts: 4
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 Posted: Wed Dec 29, 2010 8:45 pm Post subject: CS no longer responding. HELP!! |
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I have Vista and have been running CS on it for a year with no problem. During that time, I had Office 2007. I just upgraded to Office 2010. Since then, I cannot get CS to run! It tries to open but sits on the initial blank screen and displays (not responding). I uninstalled it, rebooted my PC, then reinstalled it, and it still isn't responding.
Does anyone know what would be causing this? Any help is appreciated. Thank you! |
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Matt
VIP
Joined: 24 Sep 2007
Posts: 3515
Location: Haverhill, UK
PS Version: Lightroom 5, CS4 & Elements 11
OS: Windows 8.1
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| Posted: Thu Dec 30, 2010 6:24 am Post subject: |
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Hi Kbrick,
Even though you've tried uninstalling and reinstalling, it's still worth resetting the preferences. To do that, make sure Photoshop is closed, then open it up and immediately hold down CTRL ALT SHIFT. You should then get an option to delete the settings file, which you'll want to choose 'yes' to.
This tactic does tned to cure a lot of these problems, especially in Vista.
Hope that helps
_________________
Matt
3photoshop.com
http://www.3photoshop.com |
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kbrick
Joined: 29 Dec 2010
Posts: 4
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| Posted: Thu Dec 30, 2010 9:34 am Post subject: |
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YOU are a genius!!!!! iT worked like a charm! You have no idea how much I appreciate this. Thank you soooooo much! |
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Matt
VIP
Joined: 24 Sep 2007
Posts: 3515
Location: Haverhill, UK
PS Version: Lightroom 5, CS4 & Elements 11
OS: Windows 8.1
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| Posted: Thu Dec 30, 2010 11:42 am Post subject: |
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Patrick
Administrator
Joined: 14 Feb 2003
Posts: 11945
Location: Harbinger, NC, U.S.A.
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| Posted: Fri Dec 31, 2010 12:09 pm Post subject: |
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kbrick
Joined: 29 Dec 2010
Posts: 4
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| Posted: Fri Dec 31, 2010 12:10 pm Post subject: |
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Thank you!!! Yes, Matt rocks!!!!! |
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Welcome aboard, kbrick.
