random PC reboots- realted to CS2?

Gallo_Pinto

okay, so a while ago my pc developed a bad habit of rebooting at seemingly random times. At first I suspected CPU overheat. But furthe thought on when the reboots were occuring pointed away from that. Then I suspected my power supply. replaced it with a brand new 460-watt supply. didn't help.

My dad asked me "what was the last thing you installed before this began" We though it over and came up with cs2. Does anyone know or heard or think it's possible that cs2 could be causing these random crashes?

thanks muchly

swanseamale47 · Posted: Thu Oct 06, 2005 8:59 am Post subject:

CS2 has had reported problems with crashes, but it could be a lot of other things too, I would be tempted to run a virus scan first, you can get a free scan online from here if you haven't allready got AV.

http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

It you are virus free, try this to help with possible Photoshop problems

To re-create the Photoshop preferences file:

1. Quit Photoshop.

2. Rename the Adobe Photoshop CS2 Prefs.psp file (for example, to Adobe Photoshop CS2 Prefs.old) in the Documents and Settings\ [username] \Application Data\Adobe\Photoshop\9.0\Adobe Photoshop CS2 Settings folder.

3. Start Photoshop. Photoshop creates a new preferences file.

If the problem continues, the preferences file isn't the cause. To restore custom settings, delete the new preferences file and restore the original name of the previous preferences file.

5. Run Photoshop while no other applications are running in the background.

Some applications may cause system errors or freezes when running concurrently with Photoshop. Before starting Photoshop, disable other applications, including startup items (items that start automatically with Windows).

To disable startup items:

1. Quit all applications.

2. Choose Start > Run, and type msconfig in the Open text box. Click OK.

3. Click the Startup tab, and click Disable All.

4. Select any startup items that are essential for testing the problem. If you are unsure whether an item is essential, leave it deselected (disabled).

5. Click OK, and restart Windows.

6. Right-click icons in the Notification Area (called the System Tray in earlier versions of Windows) to close or disable any startup items that are still active.

Then, try to re-create the problem:

-- If the problem doesn't occur, one of the disabled startup items conflicts with Photoshop. Reenable startup items one at a time, testing each time until you determine which item conflicts with Photoshop. Then contact that item's developer for an update, if available.

-- If the problem does occur, startup items aren't the cause and you can reenable them:

a. Choose Start > Run, and type msconfig in the Open text box. Click OK

b. Click the Startup tab, and click Enable All.

c. Click OK, and restart Windows.

Hope this will help Wayne

Gallo_Pinto · Posted: Thu Oct 06, 2005 5:16 pm Post subject:

whoah, thanks dude, that's an impressive post.

I'll embellish on the problem a bit:
it happens even when PS is not running. And it happens on all user accounts.
I scan my PC fairly regularly- at least 3 or 4 times since the problem began with norton, Spy Sweeper, Ad-aware, and mcAfee Stinger.

I wil try everything you have suggested. I have never downloaded or installed any brushes, abnd I haven't customized photoshop much beyond chooing a new default brush from the adobe presets. So if my preferences are all reset it won't cause me any problems.

The crashes have only caused damage once- I lost all my Firefox preferences. I was browsing at the time of the crash.

Unfortunately, it'll take like a week before I'll know if any of those tricks help, because if I say it worked after 2 days it could still happen the nest. I'll get back at ya if it seems to work...

--edit--
One last thought.. I have at least 2 users who use cs2, should delete preference files for them to?
and should I maybe remove the folder "7.0" in case it's conflicting with "9.0"?
--edit--

thanks again

swanseamale47 · Posted: Fri Oct 07, 2005 8:27 am Post subject:

I don't honestly know about your last two questions, I'd be tempted to replace all the preferences, but as for 7.0 conflicting, I haven't a clue, you could try contacting Adobe and see what they recomend.

If the problems happening without PS running I'd look elsewhere for the problem, I wouldn't rely on Norton, I have had quite a few things get past it, try another virus scan first just in case. Then maybe check out your CPU temp, check you fans working ok, stuff like that, unfortunatly it could be a lot of things.
Sorry I cant be more help. Wayne

Gallo_Pinto · Posted: Fri Oct 07, 2005 1:31 pm Post subject:

I honestly don't know how to monitor my CPu temperature. The cpu temp reader is enabled in the bios, and Ic an view it from the bios. Howeever, the software utilities for monitoring on the windows desktop (which came with my mobo) will not run in windows XP. I've checked the websites of AMD and ASUS with no helpful results.

Cruzweb · Posted: Sat Oct 08, 2005 8:49 am Post subject:

Download the x86 mem test ISO and burn it to a CD then boot to it. It'll scan your RAM, odds are that random reboots are the result of a bad RAM block somewhere.

Gallo_Pinto · Posted: Sat Oct 08, 2005 11:23 am Post subject:

I can't believe I didn't think of that! I installed a new stick not too long ago. That may be the problem. Was a second stick 512 kingston. Thanks a lot for that suggestion

Gallo_Pinto · Posted: Tue Oct 11, 2005 1:06 pm Post subject:

swanseamale47-
that online scan turned up 7 items. many viruses that had slipped past norton and I think at least 3 trojans that slipped past adaware and spyswepper. Computer has been running reliably for 5(?) days
(fingers crossed. makes it hard to type)

swanseamale47 · Posted: Wed Oct 12, 2005 2:00 am Post subject:

Glad you got it sorted out, Norton seems to miss a few things. Wayne

BlueFlare · Posted: Fri Oct 14, 2005 3:15 pm Post subject:

If it's not solved then focus on the reboot. Why is it rebooting? In 95% of the cases it's because a system error occured, the ones people call "Blue Screen of Death" (BSOD).

By default Windows 2000/XP reboot automatically if it has a BSOD.
I really have no clue why they did that, it has confused many users.

Go to Control Panel / Advanced / Settings
Notice the section System Failure. In that section is an entry that reads; Automatically Restarts. Make sure that it's not checked.

Now wait until you get the error again, but this time the system won't reboot, you actually get to see the "famous" Blue Screen of Death: http://dades.joor.net/article_fitxers/1696/BSOD.gif

Notice the first lines, write them down and report back, that is, if you still have the problem. Let's hope for you it's solved

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