|
|
| Author |
Message |
Bennadad
Joined: 10 Jul 2011
Posts: 2
|
 Posted: Sun Jul 10, 2011 9:31 am Post subject: Trying to get help on CS5 |
 |
|
Whenever I click on Phototshop Help (CS5) I get an error message stating "This installation of this application is damaged. Try re-installing or contacting the publisher for assistance" In the upper left hand corner of this message is the name Adobe AIR.
What is throwing me is that I am getting the exact same message when I try to get help on Lightroom 3, which is causing me to think that the source of the error is not really directly related to either program - hence my reluctance to uninstall & reinstall. Other than this problem both programs are operating in a perfectly norma manner.
Any thoughts or suggestions greatly appreciated.
Thanks!! |
|
|
|
|
 |
jerryb4417
Joined: 20 Dec 2008
Posts: 710
Location: Oklahoma
PS Version: photoshop cs5
OS: win7 pro 64 bit, i7-3.2g, GTS 450,
|
| Posted: Tue Jul 12, 2011 1:50 pm Post subject: |
|
|
hi,
first didn't have clue other than i think it has something todo with the adobe air which basically has something to do with updates and such...
did alittle looking around saw a lot of post on the issue but no rememdies untill i found this post..
you'll need to read thru it but about half down it really start address workaround and it appears fix ..
http://forums.adobe.com/message/2777956
good luck let me know how it works out.. |
|
|
|
|
|
Bennadad
Joined: 10 Jul 2011
Posts: 2
|
| Posted: Tue Jul 12, 2011 7:56 pm Post subject: |
|
|
Hi jerryb,
Thanks so much for finding that link for me. Among the solutions I began with the easiest, which was to just delete and then update AIR. And voila! Both PS5 & LR3 are working as they should. While I am still a bit perplexed as to the cause the bottom line is that all is well. Again, many thanks!! |
|
|
|
|
|
jerryb4417
Joined: 20 Dec 2008
Posts: 710
Location: Oklahoma
PS Version: photoshop cs5
OS: win7 pro 64 bit, i7-3.2g, GTS 450,
|
| Posted: Tue Jul 12, 2011 8:38 pm Post subject: |
|
|
hi,
great to hear your a happy camper now... smiling...
that something i always do myself on any issue... i look at the various possible remedies and i'll choose easist one to do first... that has generally kept me out of trouble plus most of the time the easiast one works... you have good week
| Bennadad wrote: | Hi jerryb,
Thanks so much for finding that link for me. Among the solutions I began with the easiest, which was to just delete and then update AIR. And voila! Both PS5 & LR3 are working as they should. While I am still a bit perplexed as to the cause the bottom line is that all is well. Again, many thanks!! |
|
|
|
|
|
|
|
