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cass_hillstrand

Joined: 10 Feb 2011
Posts: 1



PostPosted: Thu Feb 10, 2011 2:42 pm    Post subject: camera raw update for CS5 Reply with quote

Hello,

I recently recovered lost CR2 files and am trying to open them in photoshop but when I do I get this message:

Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.
Please visit the Camera Raw help documentation for additional information.

I usually shoot with the Canon 5D but these files were shot with a Canon 5D Mark 11.

I updated my camera raw in the hopes of that being the problem but no such luck.

Any other ideas on how to go about fixing the issue?

thank you,
Cass
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thehermit

Joined: 05 Mar 2003
Posts: 3987
Location: Cheltenham, UK


PostPosted: Thu Feb 10, 2011 3:58 pm    Post subject: Reply with quote

Hi and welcome to the forum cass_hillstrand. I can't really help you but have you tried one of these RAW converters? They are free, I haven't heard of them, but who knows? Sorry to say I have only used Camera RAW and Capture 1

free RAW convertors

Sorry, if it seems scant help.

I presume you have updated to the latest version of Camera RAW? (I think you said that), from the brief research I have done that camera model (mark II) is supported in Camera RAW version 5.2 and onwards.

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