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thehermit
Joined: 05 Mar 2003
Posts: 3987
Location: Cheltenham, UK
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 Posted: Tue Jun 08, 2010 7:46 am Post subject: Firefox won't open at all |
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Hi Folks, I have been having a problem recently that I can't sort out no matter what I try. The long and short of it is that Firefox no longer works, at all, not even a smidgeon!
I am using Firefox 3.6 (the latest version). My electricity went off and with it the computer, after the electric came back on I rebooted the computer to find that Firefox no longer works. I get a Mozilla Crash Reporter dialogue box pop up and ask if I want to report the problem to Mozilla for them look into and two further options, Restart Firefox and Quit Firefox. No matter what I do it constantly pops up the eponymous Dialogue Box.
Not being a complete moron I have read and read around the problem. Firefox official pages go through various steps to diagnose said problem and I have exhausted all routes as far as I can tell. I include the link to my crash report http://crash-stats.mozilla.com/report/index/5147b2fe-fa4a-4dfa-9996-b98692100607 for those with a techie mind that might find it helpful. I have gone through all online content that I can find related to the problem. I cannot start Firefox in Safe Mode, I cannot change or add a new Profile even from the command line within Windows any any attempt to invoke Firefox through a command prompt sends me back to the Crash Report boxout of Firefox. I have searched for dll's that that are 'suspicious' and have no version information, the only one is JS3250.dll which is found in the main Mozilla/Firefox directory, various virus checks find no problems with it. In short I have exhausted (I think) what this page tells me to do: http://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it. Finally I have removed (not uninstalled) all instances of Mozilla/Firefox from within the registry and of course my HD. On fresh install the same problem is present. Lastly I have Malware and Virus checked all files on my HD, removed one adware and two trojans (low level), still it makes no odds.
HELP?
Google Chrome is lurking in the shadows if I can't use Firefox 
There is a slew of information on the 'net about the problem, so if I haven't included all the steps or sites that I have gone to, to diagnose my problem I apoligise in advance.
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If life serves you lemons, make lemonade! |
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Patrick
Administrator
Joined: 14 Feb 2003
Posts: 11945
Location: Harbinger, NC, U.S.A.
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| Posted: Tue Jun 08, 2010 10:11 am Post subject: |
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thehermit
Joined: 05 Mar 2003
Posts: 3987
Location: Cheltenham, UK
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| Posted: Tue Jun 08, 2010 10:56 am Post subject: |
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I think I am getting close to a breakdown, Google Chrome is as much use as a choclate teapot, I get page after page of Aw Snap! (Don't get me started on troubleshooting it!!) as I have Mcafee.
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If life serves you lemons, make lemonade! |
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thehermit
Joined: 05 Mar 2003
Posts: 3987
Location: Cheltenham, UK
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| Posted: Tue Jun 08, 2010 3:59 pm Post subject: |
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Still no response at all?!? It's been 5 minutes since I last begged! 
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If life serves you lemons, make lemonade! |
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Auieos
Joined: 29 Jan 2010
Posts: 2019
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| Posted: Tue Jun 08, 2010 9:41 pm Post subject: |
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Are you running google desktop search, skype, yahoo! desktop search, or roboform?
Maybe try download an app that will monitor what the system is accessing while the problem is occurring. |
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thehermit
Joined: 05 Mar 2003
Posts: 3987
Location: Cheltenham, UK
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| Posted: Wed Jun 09, 2010 3:17 am Post subject: |
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None of the above Auieos. The Odyssey continues...
I am currently stalking the Firefox troubleshooting communtiy, if I get an answer I'll forward it on.
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If life serves you lemons, make lemonade! |
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thehermit
Joined: 05 Mar 2003
Posts: 3987
Location: Cheltenham, UK
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| Posted: Thu Jun 10, 2010 5:52 pm Post subject: |
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Update. My computer locked up and I had to hard reset it, on reboot I had the horrid C:Windows32 vital file that was fine 10 seconds ago is now missing, message. I was given the opportunity to put CD in and press 'r' to repair. Did so. Went to toilet and came back to discover it had installed a fresh version of Windows over my current version, rendering my Program List useless, even though I have all the programs on the C drive and can start them manually.
On the positive side, FIREFOX IS OK! gahhhhh
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If life serves you lemons, make lemonade! |
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Auieos
Joined: 29 Jan 2010
Posts: 2019
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| Posted: Thu Jun 10, 2010 6:21 pm Post subject: |
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Sounds nasty. Maybe a good opportunity for reformat. least u got fox working. |
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