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Swigen
Joined: 08 Nov 2009
Posts: 4
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 Posted: Sun Nov 08, 2009 6:40 pm Post subject: Memory Error |
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OS: Windows 7 x64 Ultimate
Ram: 4GB
Video Card: nVidia Gefore 8800 GTS 512mb
CPU: Core2Duo e8400
Photoshop CS4 v11.01
When using the marquee tool in Vanishing Point Photoshop crashes with either no error or
"The instruction at 0x******** referenced memory at 0x********. The memory could not be read. Click on OK to terminate the program"
I am also seeing SideBySide errors in the windows event viewer with these details
*******************
- System
- Provider
[ Name] SideBySide
- EventID 80
[ Qualifiers] 49409
Level 2
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2009-11-08T23:37:44.000000000Z
EventRecordID 2321
Channel Application
Computer
Security
- EventData
C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_fa645303170382f6.manifest
C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_421189da2b7fabfc.manifest
C:\Program Files (x86)\Adobe\Acrobat 9.0\Designer 8.2\FormDesigner.exe
*******************
I have tested each memory module with memtest86 3.5 and they turn up with no errors I have also tried completely removing Photoshop and reinstalling.
Edit:
Here is the error details from when it just crashes (This one showed up after uninstalling acrobat 9.0)
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Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 11.0.1.0
Application Timestamp: 499bfd16
Fault Module Name: AdobeOwlCanvas.dll
Fault Module Version: 2.0.70.0
Fault Module Timestamp: 48a4ed12
Exception Code: c0000005
Exception Offset: 000000000016ffff
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 135b
Additional Information 2: 135b8a2b935a5087338eed1ae38672e9
Additional Information 3: d4e8
Additional Information 4: d4e896634223cf280c0517cd98403deb
***********************************
Edit: When I zoom in and use the marquee tool it almost instantly has a memory error but when at 100% it takes a few seconds and I have to move it back and forth.
Edit: Another error
Faulting application name: Photoshop.exe, version: 11.0.1.0, time stamp: 0x499bfd16
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000005
Fault offset: 0x000000000000889b
Faulting process id: 0x818
Faulting application start time: 0x01ca60f91a041b00
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 6af5f7db-ccec-11de-9bf6-001a700f96b2
Note: These are all triggered by the exactly the same thing... marquee tool in vanishing point. |
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Swigen
Joined: 08 Nov 2009
Posts: 4
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| Posted: Mon Nov 09, 2009 10:19 am Post subject: |
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Was starting to think that my computers RAM was going bad because over the past couple weeks of leaving my computer on over night it would freeze up when I tried to use it.
I then started to get could not read memory error in vanishing point which led me to use memtest86
I then started up memtest86 and ended up with a few errors... not looking good right?
Turns out memtest86 doesn't handle multiple memory modules very well so I scanned them one at a time and got no issues.
I then found out after searching for the photoshop issue that if you have auto-hide taskbar enabled (which I enabled a couple weeks ago) your computer will freeze after being idle.
I then was left with the photoshop issue after doing the troubleshooting I mentioned previously I was at a loss until Iain shot me a message about some Windows 7 issues so I started to disable some stuff and dwm.exe (the Desktop Window Manger) ended up being the culprit.
Long story short don't use auto-hide taskbar, scan one memory module at time with memtest86 and kill dwm.exe in Windows 7 atleast when using Photoshop. Hopefully these issues get patched soon.
Here is a quick guide to permanently disabling dwm.exe if you wish.. It will kill your pretty theme though. http://www.ehow.com/how_4691381_disable-windows-desktop-manager-tip.html
P.S. This post is long winded because I hate when I come across a resolved issue post that either doesn't have an answer or not enough information. |
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Swigen
Joined: 08 Nov 2009
Posts: 4
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| Posted: Mon Nov 09, 2009 11:55 am Post subject: |
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Alternate ways of disabling dwm.exe
Disable it for just Photoshop ( Preferred Method )
1. Right click on your Photoshop shortcut and click "Properties"
2. Click the "Compatibility" tab and check "Disable desktop composition"
3. Click "Apply" and then "Ok"
Note: For me this only seems to be available for 32bit not the x64 executable which has the option grayed out. I have tried the registry hack and that doesn't seem to work so if anyone knows how to get x64 working please let me know.
Disable it permanently
1. Right click on my computer and click properties
2. Click "Advanced system settings" on the left side
3. Click the "Advanced" tab
4. Click "Settings" for "Performance"
5. Uncheck "Enable desktop composition"
6. Click apply and your done |
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Patrick
Administrator
Joined: 14 Feb 2003
Posts: 11945
Location: Harbinger, NC, U.S.A.
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| Posted: Mon Nov 09, 2009 12:33 pm Post subject: |
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Swigen
Joined: 08 Nov 2009
Posts: 4
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| Posted: Mon Nov 09, 2009 2:21 pm Post subject: |
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| Patrick wrote: | | Thanks so much for sharing all of this, Swigen. Welcome to our community. |
Not a problem 
A workaround for Photoshop x64 is to set "Adobe Bridge" to disable desktop composition this works great if you use it if not maybe try to set another small application to disable it and run that when you will be using Photoshop x64. |
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