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crumblepenny
Joined: 16 Sep 2009
Posts: 11
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 Posted: Wed Sep 16, 2009 11:57 am Post subject: Photoshop CS3 Extended problem |
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Hi - can anybody help me please?
My Photoshop CS3 Extended software has suddendly got a blip. It won't let me open, copy or save images. I can open images through the Bridge but after working on them if I click on Save or Save as, a box fleetingly appears then disappears and Photoshop freezes. It's the same if I try to copy an image ..... any ideas? |
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hawkeye
Joined: 14 May 2009
Posts: 2377
Location: Mesa, Az
OS: Windows 7 Pro 64 bit
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| Posted: Wed Sep 16, 2009 1:24 pm Post subject: |
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First thing I would do is restart the computer and see if the problem still exists. |
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crumblepenny
Joined: 16 Sep 2009
Posts: 11
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| Posted: Wed Sep 16, 2009 1:26 pm Post subject: |
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Thanks - already done that :O) |
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hawkeye
Joined: 14 May 2009
Posts: 2377
Location: Mesa, Az
OS: Windows 7 Pro 64 bit
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| Posted: Wed Sep 16, 2009 1:27 pm Post subject: |
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Deleteing the preferences file has also been known to cure unusual behavior. |
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crumblepenny
Joined: 16 Sep 2009
Posts: 11
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| Posted: Wed Sep 16, 2009 1:28 pm Post subject: |
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Can you tell me how to do that please? |
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hawkeye
Joined: 14 May 2009
Posts: 2377
Location: Mesa, Az
OS: Windows 7 Pro 64 bit
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| Posted: Wed Sep 16, 2009 1:32 pm Post subject: |
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Hold down the three modifier keys Ctrl-Alt-Shift in Windows (Command-Option-Shift in the Mac) while starting up Photoshop. You'll get a pop-up box asking if you want to delete the settings file, say yes.
Restart Photoshop. |
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crumblepenny
Joined: 16 Sep 2009
Posts: 11
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| Posted: Wed Sep 16, 2009 1:41 pm Post subject: |
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Thank you - I will give it a try and let you know if it worked :O) |
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crumblepenny
Joined: 16 Sep 2009
Posts: 11
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| Posted: Wed Sep 16, 2009 2:27 pm Post subject: |
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I tried but got a box saying Choose an Additional Plugins Folder |
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hawkeye
Joined: 14 May 2009
Posts: 2377
Location: Mesa, Az
OS: Windows 7 Pro 64 bit
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| Posted: Wed Sep 16, 2009 3:01 pm Post subject: |
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Close Photoshop.
Go to C:/Documents and Settings/your user name/application data/AdobePhotoshop/Adobe Photoshop CS3 Settings
Delete the file named Adobe Photoshop CS3 Prefs.psp
Restart Photoshop. |
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crumblepenny
Joined: 16 Sep 2009
Posts: 11
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| Posted: Wed Sep 16, 2009 3:12 pm Post subject: |
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Thanks for that but unfortunately it didn't work |
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