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greglynch
Joined: 20 Mar 2010
Posts: 3
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 Posted: Sat Mar 20, 2010 7:22 pm Post subject: Could not use the clone stamp because of a program error |
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I'm desperate here. I am using PS CS4, no Wacom tablet (never have) and I keep getting that error when I try to use the clone stamp tool. I have tried resetting just that preference, resetting all preferences, deleting the preferences file, and finally deactivating, uninstalling, and reinstalling. Still won't work.
Is there anything left to try, or am I SOL using this tool with CS4 (which would REALLY suck)?
Thanks for any help,
Greg
Last edited by greglynch on Sat Mar 20, 2010 11:13 pm; edited 2 times in total |
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niftyned
Joined: 07 Mar 2010
Posts: 154
Location: Australia
PS Version: CS4
OS: Windows7
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| Posted: Sat Mar 20, 2010 9:42 pm Post subject: |
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It would help to know what error message you are getting. You have to remember when asking for help to give all the information you can and quote error messages verbatim. "That error" doesnt really mean much to anyone but you. We are all usually happy to help out but we cant read minds.
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The only limitation is my imagination. |
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greglynch
Joined: 20 Mar 2010
Posts: 3
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| Posted: Sat Mar 20, 2010 11:22 pm Post subject: |
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| niftyned wrote: | | It would help to know what error message you are getting. You have to remember when asking for help to give all the information you can and quote error messages verbatim. "That error" doesnt really mean much to anyone but you. We are all usually happy to help out but we cant read minds. |
Sorry, Ned - I thought it was obvious that the subject of the post was the error message - verbatim. But just in case you are not the only one who can't read.... minds, that is: The error message that appears in a pop-up window when I have the clone stamp tool selected and then click anywhere on an image is:
"Could not use the clone stamp because of a program error".
All of the other information given in the original post was to indicate that I had already researched this topic on this forum and others, and the usual suggestions have already been tried without success. Again, I would be thankful for any helpful feedback. Telling me what you told me is - well, not very helpful.
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niftyned
Joined: 07 Mar 2010
Posts: 154
Location: Australia
PS Version: CS4
OS: Windows7
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| Posted: Sat Mar 20, 2010 11:55 pm Post subject: |
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If that is the error message , verbatim, then where did the mention of a Wacom tablet come into it???
Anyway it sounds like your layer is locked or not the current layer, from your description. Check that you are working on the selected layer and it is unlocked, I know it sounds silly but sometimes we overlook the little things through frustration.
A program error often means that you have tried to do something that the software doesnt recognise as a legitimate command, like working on a locked layer or trying to edit an area while a marquee is active or something simple like that so check all the little things first . If you cant sort it a screenshot would be helpful to see what is going on.
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The only limitation is my imagination. |
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Zonexl
Joined: 17 Mar 2010
Posts: 61
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| Posted: Sun Mar 21, 2010 12:59 am Post subject: |
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Did you try Google with: "Could not use the clone stamp because of a program error"
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niftyned
Joined: 07 Mar 2010
Posts: 154
Location: Australia
PS Version: CS4
OS: Windows7
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| Posted: Sun Mar 21, 2010 1:09 am Post subject: |
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I did some reading and I think your problem is in your brush presets. You need to turn off shape dynamics. If you dont know how I will walk you through it. It`s a simple task.
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The only limitation is my imagination. |
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greglynch
Joined: 20 Mar 2010
Posts: 3
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| Posted: Sun Mar 21, 2010 7:02 am Post subject: |
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Ned - yep, I saw that there were several threads suggesting that solution (unchecking shape dynamics) and I had done that but it didn't help.
But... get a load of this:
Zonexl - I saw your suggestion about googling the error message and I had already done that, but apparently I did not go deep enough. I did as you suggested - again- and found an old post involving this problem with CS2. Apparently this has been around for awhile. The poster has spent hours and hours on google, forums, and on the phone with Adobe. His finding was that if the error message had said "... because a source point has not been selected" instead of "...because of a program error" he would have saved all that time. His Alt key was not functioning properly. Long story short, that fixed his problem. I applied his CS2 solution to my CS4 problem and, voila! It works. I had not been using Alt-click; I had been using the clone stamp like the spot healing brush tool. Ignorant soul...
I have no clue why Adobe would leave this problem untouched since CS2. I do know that with the healing brush tool you do get the prompt to alt-click to define a source point. They should really fix this so idiots like me don't take up everyone's time.
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niftyned
Joined: 07 Mar 2010
Posts: 154
Location: Australia
PS Version: CS4
OS: Windows7
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| Posted: Sun Mar 21, 2010 7:37 am Post subject: |
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Glad you got it sorted. I agree that they need to address the issue of error messages displaying the correct and more detailed information. It can be so hard sometimes to sort out what the problem is let alone the cause and not just with PS but with all the Adobe software I have used. You think for the price they charge for their stuff the support would be a bit better than it is.
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The only limitation is my imagination. |
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Zonexl
Joined: 17 Mar 2010
Posts: 61
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| Posted: Sun Mar 21, 2010 12:26 pm Post subject: |
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| greglynch wrote: | | His finding was that if the error message had said "... because a source point has not been selected" instead of "...because of a program error" he would have saved all that time. His Alt key was not functioning properly. |
Yes, I saw that one too, but the strange part is that I don't get that message in CS4 11.0.1 64 bit or 32 bit. Are you not using the retail version?
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niftyned
Joined: 07 Mar 2010
Posts: 154
Location: Australia
PS Version: CS4
OS: Windows7
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| Posted: Sun Mar 21, 2010 2:32 pm Post subject: |
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| Zonexl wrote: | | greglynch wrote: | | His finding was that if the error message had said "... because a source point has not been selected" instead of "...because of a program error" he would have saved all that time. His Alt key was not functioning properly. |
Yes, I saw that one too, but the strange part is that I don't get that message in CS4 11.0.1 64 bit or 32 bit. Are you not using the retail version? |
Yeah that is what threw me off at first. I have never encountered that particular message. I tried to emulate the error in CS4 and this is the EM that I got....
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7410 Time(s) |
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The only limitation is my imagination. |
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