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PinkInkCreations
Joined: 16 Jun 2008
Posts: 1
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 Posted: Mon Jun 16, 2008 9:41 am Post subject: HELP! Error message when opening Photoshop!!! |
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I sure hope someone can help me! My livelihood depends on my access to Photoshop and I can't get it in it right now!
I'm running Photoshop Elements 5.0. Everything was working fine til this mornin. I've had the program for about a year now. When I tried to open it this morning I got this error message that popped up.
It says:
Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable.
I've tried repairing the program. That didn't work. Restarted my computer. That didn't work. Uninstalled the program and tried opening it again. That didn't work. I'm at a loss! I really need to get into my program b/c my work is there. I tried opening some of my files (they are located in my Pictures folder) and they pop up with the same message.
What else can I try or do? Anyone have this issue? Please help me! I'm desparate!
Thanks.
Becky |
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Matt
VIP
Joined: 24 Sep 2007
Posts: 3515
Location: Haverhill, UK
PS Version: Lightroom 5, CS4 & Elements 11
OS: Windows 8.1
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| Posted: Mon Jun 16, 2008 3:19 pm Post subject: |
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Hey Becky,
Sure sounds like you've tried the lot.
My advice would be to uninstall Elements, and then run the following script from the Adobe website -
http://www.adobe.com/support/contact/cs3clean.html
This will clean your system of all Photoshop related system files. I know it's written for CS3, but I've heard that it works with other apps (although I haven't tried it myself). Run the script and then try cleaning the rest of your system (defrag, virus scan, deleting temp files etc). Then reinstall Elements.
Good luck
_________________
Matt
3photoshop.com
http://www.3photoshop.com |
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The Custom K1ng
Joined: 15 Jun 2008
Posts: 58
PS Version: CS3
OS: Vista Ultimate, SP1
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| Posted: Tue Jun 17, 2008 3:04 am Post subject: hi becky, little help |
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well funnily enuf i got this message recently for CS3 and all you have to do is uninstall the program from the hard drive. Clean all of its components from that drive.
ONce thats dun get a removable hard drive or install a new hardrive. it doesnt have to be that big and then install photoshop on that hard disk.
you can get a new hard drive for about a tenner on ebay or somfin la.
good luck and if u have ne questions just ask
_________________
-Never Back Down-
-Ross- |
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Ducky316
Joined: 15 Nov 2007
Posts: 213
Location: Wichita, KS
PS Version: 7.0
OS: Windows XP
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| Posted: Thu Jun 19, 2008 7:22 am Post subject: |
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BEFORE uninstalling.....Try setting your cumputer back to it's last snap shot....periodically your computer takes a snap shot of your entire system in case a driver or something as equally important gets deleted which is what sounds like happened to your photoshop...a driver somehow got deleted...
Ayway, it's super easy...
Go to programs.....then accesories.....then system tools...then click on system restore..Follow the directions
Do this first and see if that corrects the problem...and don't forget to reboot after system restore should it not prompt you. |
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