Could not create a new document because of program error.

ReJam

Whenever I try to create a new document from which to work, I get the topic header error:

"Could not create a new document because of program error."

Has anyone else ever encountered this problem? If so, what did you do to fix? I have re'installed, trashed preferences, ran disk doctor, etc...nothing has helped.

Of course, I may have missed some preferences that need to be trashed, but I checked all libraries.

I am using P'shop 7.0, in Mac OSX Panther, and only encountered this problem upon installing a scanner driver (which I have removed/trashed).

This is extremely weird, and frustrating.

Thanks in advance!

dean_athans · Posted: Tue May 03, 2005 8:08 pm Post subject:

Same problem with PhotoShop CS on Panther 10.3.7. Started right after a crash in Quark Xpress 6.5. Quark does not seem to be suffering, but I cannot create a new Photoshop file, or open some (not all) image files in Photoshop. Also trashed Photoshop and some other preferences, reinstalled Photoshop, repaired disk and disk permissions.

Here is some of the crash log from an attempt to open a file:

Command: Adobe Photoshop CS
Path: /Applications/Adobe Photoshop CS/Adobe Photoshop
CS.app/Contents/MacOSClassic/Adobe Photoshop CS
Version: 8.0 (8.0x119) (8.0)
PID: 822
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x16affffe

Thread 0 Crashed:
0 com.apple.HIToolbox 0x928370a0
_Z28IsCharSequenceLineTerminatorPKvh + 0x30
1 com.apple.HIToolbox 0x92a56e54
_ZNK13CRulersRanges21CharRangeToParagRangeEP11TCharOffsetS1_ + 0x98
2 com.apple.HIToolbox 0x92a23e10
_ZN18CUnicodeTextension17UpdateRangeRulersERK16TCharOffsetRangeRK15AttrObjMo
difierh + 0x59c
3 com.apple.HIToolbox 0x9288783c
_ZN22CTextensionEditCommand12DoMainActionEv + 0x1a8
4 com.apple.HIToolbox 0x9287b254
_ZN22CTextensionEditCommand4DoItEPs + 0x30
5 com.apple.HIToolbox 0x9287b1b0
_ZN18CTextensionCommand7ExecuteEPs + 0x58
6 com.apple.HIToolbox 0x928674d8
_ZN15OpaqueTXNObject18ExecuteCurrCommandEv + 0xc0
7 com.apple.HIToolbox 0x9283b5a8
_ZN15OpaqueTXNObject10NewCommandEsPK15AttrObjModifierP14TKeyDownParamsP14TRe
placeParams + 0x418
8 com.apple.HIToolbox 0x928f7138
_Z16SetJustificationP15OpaqueTXNObjectl + 0x134
9 com.apple.HIToolbox 0x928871d4 TXNSetTXNObjectControls +
0x408

This is on a G4 that is fairly stable, with 30GB+ free disk space, 768MB RAM.

Thanks,
Dean

cbadland · Posted: Wed May 04, 2005 8:17 am Post subject:

With OSX you need to repair permissions BEFORE and AFTER installing any new software.

Also, if you are in the UK, try setting your time-zone to London.

Maybe involves trashing one of the .plist preferences…

If you can’t track it down here, try posting problem in the Adobe Photoshop Mac Forum: http://www.adobe.com/support/forums/main.html

and another idea-
If you are running Norton Anti Virus, stop. Disable and delete. NAV has caused lots of (irreparable) problems with PS files. And, with OSX, ya really don’t need it.

cbadland · Posted: Mon May 09, 2005 12:26 pm Post subject:

There is a poster in another forum suggeting this particular error message is related to being online when trying to create a new document. Can either of you verify that?

dean_athans · Posted: Mon May 09, 2005 2:27 pm Post subject:

The resolution of the problems was had by creating a new user account and moving all data files to it. Simply reinstalling applications did not fix anything, and recreating preference files was of course not helping. A corrupted user account can cause some strange, and difficult to troubleshoot issues.

As far as "being online when trying to create a new document," it did not seem to be a factor. This system is connected to the Internet via Cable Modem and Earthlink is the ISP. Running the apps without Safari or an e-mail client running did not change the results.

I did remove Norton AntiVirus (V9.02) from the system, as several sources point to its negative impact on OS X.

Thanks for the assistance, cbadland. The Adobe forums had some clues that lead me to try a new user account.

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